FAQs
Yes! You can order directly from the site. If you are working with a Fully Promoted store, just mention the name of the store in the comment section and we will let them know and work with them as well.
The ordering process is outlined below and is designed to ensure that the order is correct and that the most cost efficient shipping method is selected.
1. Submit your order - either directly at your local Fully Promoted / EmbroidMe store or via the Online Order Form.
2. A staff member will contact you to confirm the order details, the price and your preferred shipping method.
3. Proofs of the work to be done will be emailed to you for checking before any work is commenced.
4. You will receive an invoice once the job is finished and checked.
5. We dispatch the order upon confirmation of payment or where arrangements have been made.
1. Submit your order - either directly at your local Fully Promoted / EmbroidMe store or via the Online Order Form.
2. A staff member will contact you to confirm the order details, the price and your preferred shipping method.
3. Proofs of the work to be done will be emailed to you for checking before any work is commenced.
4. You will receive an invoice once the job is finished and checked.
5. We dispatch the order upon confirmation of payment or where arrangements have been made.
Yes.
This is a rare happening as we go to great pains to ensure that products arrive in good order.
In a case where an item is damaged simply contact us or your Fully Promoted representative who will arrange for a replacement item to be sent to you.
This is a rare happening as we go to great pains to ensure that products arrive in good order.
In a case where an item is damaged simply contact us or your Fully Promoted representative who will arrange for a replacement item to be sent to you.
Delivery fees are calculated at checkout depending on your order total. Delivery charges are for Standard Road delivery. If you would like your order sent Express, please make comments in the Notes section.
We deliver Australia wide.
Please advise us of your required date
Our turnaround time depends greatly on what you order. We carry an extensive amount of stock, however with such a huge range, we may not have exactly what you are after. We order regularly from our suppliers to ensure we can fulfil orders promptly, but if you are needing something in a really tight time frame, just contact us and we will do everything we can to make it happen. We can order stock overnight, manufacture trophies in house or possibly substitute with something similar that we have in stock. We’re always happy to help so please contact us and we will do our best to meet your deadline.
Our turnaround time depends greatly on what you order. We carry an extensive amount of stock, however with such a huge range, we may not have exactly what you are after. We order regularly from our suppliers to ensure we can fulfil orders promptly, but if you are needing something in a really tight time frame, just contact us and we will do everything we can to make it happen. We can order stock overnight, manufacture trophies in house or possibly substitute with something similar that we have in stock. We’re always happy to help so please contact us and we will do our best to meet your deadline.
Yes. Your tracking number should be on your emailed invoice that you received when your order was completed. If you cannot find your tracking number, please get in touch and we will forward it on to you.
Absolutely! Our showroom is open Monday-Thursday 9-5pm, Friday 9 – 4pm at 225 Darling St, Dubbo NSW 2830.
Definitely! We love to incorporate a logo into every award we produce. We believe it makes it much more significant and appealing to the recipient. Plus it’s a great way of promoting your business or club! Just choose the option of adding a logo in the ordering process.